1Introduction
Swiftascale Technologies Limited ("Swiftascale," "we," "us," or "our") operates Project Ascend, a business branding and visibility program. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
We respect your privacy and are committed to protecting your personal data. This policy complies with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR) and, where applicable, the General Data Protection Regulation (GDPR).
Please read this policy carefully. By using Project Ascend services, you consent to the collection and use of your information as described in this Privacy Policy.
2Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Full name
- Email address
- Phone number
- Business name
- Job title/position
Business Information
- Company details
- Industry/sector
- Business goals
- Brand preferences
- Marketing materials
Technical Data
- IP address
- Browser type
- Device information
- Usage patterns
- Referral sources
Communication Data
- Email correspondence
- Support requests
- Feedback & reviews
- Survey responses
- Consultation notes
How We Collect Information
We collect information through:
- Direct interactions: When you fill out forms, contact us, or engage our services
- Automated technologies: Through cookies, analytics tools, and similar tracking technologies
- Campaign attribution: If you arrive at our website through an advertisement or marketing campaign, we collect information about the source of your visit (such as campaign name, medium, and referral source) to measure the effectiveness of our marketing efforts
- Third parties: From business partners, referrals, or publicly available sources
3How We Use Your Information
We use the information we collect to:
- Deliver our services: Process your orders, create deliverables, and fulfill our contractual obligations
- Communicate with you: Send project updates, respond to inquiries, and provide customer support
- Improve our services: Analyze usage patterns, gather feedback, and enhance user experience
- Marketing purposes: Send promotional materials about our services (with your consent)
- Legal compliance: Fulfill our legal obligations and protect our rights
- Business operations: Manage accounts, process payments, and maintain records
4Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: Processing required to fulfill our agreement with you
- Consent: Where you have given explicit consent for specific processing activities
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided they don't override your rights
- Legal obligation: Where we are required to process data to comply with applicable laws
6Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest using industry-standard protocols
- Secure access controls and authentication mechanisms
- Regular security assessments and vulnerability testing
- Employee training on data protection and security best practices
- Secure backup and disaster recovery procedures
- Physical security measures for our facilities and equipment
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
7Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Active client data: Retained throughout our business relationship and for 5 years afterward
- Project files: Retained for 2 years after project completion
- Financial records: Retained for 7 years as required by tax and accounting laws
- Marketing preferences: Retained until you opt out or request deletion
- Website analytics: Retained for 26 months
After the retention period, we securely delete or anonymize your data in accordance with our data disposal procedures.
8Your Rights
Under applicable data protection laws, you have the following rights:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Request limitation of how we process your data.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or marketing.
To exercise any of these rights, please contact us using the details provided in the Contact section. We will respond to your request within 30 days.
10Third-Party Services
Our services may integrate with or link to third-party services, including:
- Payment processors (for secure payment handling)
- Google Analytics 4 (for website usage insights) - Google Privacy Policy
- Cloud storage services (for secure file management)
- Communication tools (for customer support)
- Social media platforms (for optional integrations)
- CRM systems (for managing customer relationships)
These third parties have their own privacy policies governing the use of your information. We encourage you to review their policies before using their services.
11International Data Transfers
Your information may be transferred to and processed in countries other than Nigeria. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Binding corporate rules for intra-group transfers
- Ensuring recipient countries have adequate data protection laws
- Obtaining your explicit consent where required
12Children's Privacy
Project Ascend services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 18 years of age.
If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child, please contact us immediately.
13Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For significant changes, we will provide prominent notice on our website
- We may notify you directly via email for material changes affecting your rights
We encourage you to review this policy periodically to stay informed about how we protect your information.
14Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Information Technology Development Agency (NITDA) or other relevant supervisory authority.
Your Consent
By using Project Ascend services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.